Step #1: How Do You Get Testimonials?Testimonials are easy to get once you simply commit to getting them. The secret is timing. The best time to ask for a testimonial is when your client has just received the payoff or benefit of your services. In most cases it’s at or immediately after the closing of a transaction (for buyers, it’s before they need to make their first mortgage payment). Smart agents leverage their marketing by asking for a testimonial about their services while the “happy gas” is flowing with their clients. Average agents just walk away looking for another deal. Would you like a proven letter you can send to clients right after a closing to generate testimonials for your services? I thought you might, so here it is all written for you…
- Send it as a personal letter right after closing – preferably hand addressed, stamped, etc.
- Consider sending it by FEDEX. Why? Because everyone opens FEDEX, and it communicates urgency, so your clients will act quickly.
- Consider using a “grabber” like attach a penny and change the headline to say, “a penny for your thoughts…” or something like that. Grabbers help the envelope become “lumpy” and get opened.
- Make sure you tell them exactly how to respond – see my next step for the many types and uses of testimonials.
- Hand sign the letter and consider writing a personal “thanks for your help” in your own handwriting to the right of your signature.
- If it’s a written response, include a self-addressed stamped envelope to make it easy to reply
- Use the psychological element of reciprocation by enclosing a few coupons for 2 free coffee drinks or ice cream or movie tickets. This will motivate your client to reply quickly. Make sure you don’t violate any state laws with respect to gifts given. Since these are not related to client procurement or referral you should be OK, but check with your broker.
Step #2: What KINDS of Testimonials Should You Get and HOW Should You Use Them for Maximum Impact?I combined this question because I want to show you how to get testimonials that will be 1) believable, and 2) will clearly differentiate you from other agents. Here are some great ideas for the types and uses of testimonials you can create for your practice… The Written Testimonial. You can send the above letter after each closing you have (and you can even send it to existing clients and friends if you like), and ask them to complete an attached sheet and mail back to you. Then, once you get the testimonial you can use it 1) with your ads, 2) with any sales letters you create, 3) with your pre-listing package, 4) place them on your web site, 5) use them with your home brochures, 6) with info-tube flyers, or anywhere you need more believability about your services. The Photo Testimonial. Agents frequently take a camera with themselves to visit their client’s new (or old) home and take a photo of their clients happily in front of their home. If it’s a listing you sold, take a photo of them in front of your “SOLD” sign with a thumbs up. If it’s a new home, take a proud photo of them on their new door step with a thumbs up. Then use your photo testimonial in the same places as your written testimonial (above). The Photo Sign Testimonial. This is similar to the idea above, except this time you create a sign that your sellers or buyers hold with an important (quoted) message from them. Once you get their written testimonial, have it produced on a sign (rolled paper) using a local printer, then take a photo of your client holding their sign. This is a very powerful tool. Want to see an example we use? I teach the very same real estate systems I personally use. Here’s an example of a photo testimonial for our Service For Life!® prospecting and referral generating tool. I think it’s adorable and it sends a powerful message. Imagine having many photos like this in your inventory (I do!), then you can create prospecting (or just listed/sold) post cards, or put this on your web site, or integrate it into your pre-listing package. Are you getting the “picture” here? (OK, that was really corny!) The Video Testimonial Take your video camera and get first hand video comments from your clients. Then use the clips on a personally created DVD (to give to prospects), load them onto your web site, or play them during a listing presentation. Powerful? You bet! Audio Testimonials In your letter (above) you can make leaving a testimonial easy by asking your clients to call your hotline, enter a special extension, then they can record their comments for you. Take the audio and use it on your web site, transcribe it and use it as a written testimonial, put a series of them on a CD, or even put on your web site. We use audio testimonials all the time at ServiceForLife.com check them out right on the home page.
Step #3: What Makes a Good Testimonial?The best testimonials reveal a strong and relevant benefit your clients received by working with you. When I say “relevant” I mean that the testimonial translates a benefit that your prospects consider important – such as saving money, avoiding hassles, getting an advantage other buyers or sellers don’t get, etc. That’s why the letter I wrote guides them and helps them communicate the benefits you want to use. Did you help save them money? Did you overcome a specific obstacle or solve a huge problem they were facing? Were you easy to work with? Were you better than any other choice they could have made?
Step #4: Just DO IT!You’ve just received a powerful marketing system that can make a huge impact on your real estate success. It’s easy to use. It’s fun. And you’ll be amazed how much your clients, friends and others who know you and use your services will be thrilled to help you. Seriously, just try it and you’ll see. I hope you use this system, get your “A-Game” going, and profit like never before!